We want you to love your Milkbar pieces, but if something isn’t quite right, here’s how we handle returns
Change of Mind Return
Our Return Address is 730 Nicholson St, Fitzroy North, 3068, VIC, AUS
● We accept change-of-mind returns within 30 days of purchase.
● Items must be unworn, unwashed, and in original condition, with all tags attached.
● Proof of purchase is required (your order number).
● Returns for change of mind will be issued as store credit or exchange unless otherwise agreed.
Faulty or Defective Items
● If your item is faulty, please contact us at simon@milkbarmelbourne.com with photos and your order number.
● We will assess the fault in line with Australian Consumer Law (ACL).
● Where a fault is confirmed, we will send out a replacement, repair, or refund (as required under ACL).
● Minor variations in colour, size, or natural fabric characteristics may not be considered faults.
Shipping Costs for Returns
● Customers are responsible for return postage unless the item is faulty.
● Original shipping charges are non-refundable.
Processing Time
● Please allow 5–10 business days for your return to be processed once received.
● Refunds will be returned to your original payment method, after which the banks may take an additional 5-10 business days to process.
● Store credit will be issued by email.
International Orders
● Duties and taxes are non-refundable.
● Return shipping is the responsibility of the customer unless the item is faulty.
We reserve the right to deny returns that do not meet the conditions outlined above. This policy is provided in addition to your rights under Australian Consumer Law
We want you to love your Milkbar pieces, but if something isn’t quite right, here’s how we handle returns
Change of Mind Return
Our Return Address is 730 Nicholson St, Fitzroy North, 3068, VIC, AUS
● We accept change-of-mind returns within 30 days of purchase.
● Items must be unworn, unwashed, and in original condition, with all tags attached.
● Proof of purchase is required (your order number).
● Returns for change of mind will be issued as store credit or exchange unless otherwise agreed.
Faulty or Defective Items
● If your item is faulty, please contact us at simon@milkbarmelbourne.com with photos and your order number.
● We will assess the fault in line with Australian Consumer Law (ACL).
● Where a fault is confirmed, we will send out a replacement, repair, or refund (as required under ACL).
● Minor variations in colour, size, or natural fabric characteristics may not be considered faults.
Shipping Costs for Returns
● Customers are responsible for return postage unless the item is faulty.
● Original shipping charges are non-refundable.
Processing Time
● Please allow 5–10 business days for your return to be processed once received.
● Refunds will be returned to your original payment method, after which the banks may take an additional 5-10 business days to process.
● Store credit will be issued by email.
International Orders
● Duties and taxes are non-refundable.
● Return shipping is the responsibility of the customer unless the item is faulty.
We reserve the right to deny returns that do not meet the conditions outlined above. This policy is provided in addition to your rights under Australian Consumer Law
We aim to get your order to you as quickly and smoothly as possible.
Processing Times
● Orders are processed within 3–5 business days (excluding weekends and public holidays).
● You’ll receive a confirmation email with tracking details once your order has shipped.
● During sales or busy periods, dispatch may take longer
Domestic Shipping (Australia)
● We ship from Melbourne, VIC using Australia Post.
● Standard delivery usually takes 3–7 business days, depending on location.
● Express options are available for an added fee at checkout
International Shipping
● We ship worldwide with Australia Post.
● Delivery times vary by country and typically take 7–21 business days.
● International customers are responsible for customs duties, import taxes, and local charges.
Tracking Your Order
● All parcels include tracking, which is emailed once your order has shipped.
● Please allow up to 24 hours for tracking updates to appear.
Lost or Missing Parcels
● Once dispatched, parcels are the responsibility of the postal carrier.
● If tracking shows “delivered” but you cannot find your parcel:
○ Check safe drop locations, neighbours, or building managers. ○ Contact the carrier directly with your tracking number.
○ If you still cannot locate it, please contact us at simon@milkbarmelbourne.com. We will assist where possible, but resolution is subject to the carrier’s investigation.
● We are not responsible for parcels lost or stolen after being marked as delivered
Incorrect Address
● Please double-check your delivery details at checkout.
● We cannot take responsibility for parcels delayed or lost due to incorrect or incomplete addresses provided at the time of order.
Shipping Costs
● Shipping rates are calculated at checkout based on your location and order size.
● Original shipping fees are non-refundable, except where required by law.
Questions
If you have any questions about shipping, please contact us at simon@milkbarmelbourne.com
Disclaimer: This Shipping & Delivery Policy is provided in addition to your rights under Australian Consumer Law. Delivery timeframes are estimates only and may be affected by factors outside our control (such as carrier delays, weather events, or customs processing)
