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RETURNS POLICY

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Free Shipping for any order over $200

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Returns Policy

Milkbar Help Centre

Our Return Policy

We want you to love your Milkbar pieces, but if something isn’t quite right, here’s how we handle returns.

Change of Mind Return

Our Return Address is 4 Transit Dr Campbellfield VIC 3061 AUS

● We accept returns within 30 days of delivery.

● Items must be unworn, unwashed, and in original condition, with all tags attached.

● Proof of purchase is required (your order number).

● Returns for change of mind will be issued as store credit or exchange unless otherwise agreed.

● Orders intended for time-sensitive use (including events, gifts, or specific dates such as Christmas) are not eligible for refunds unless a delivery date was expressly agreed to in writing prior to purchase. This agreement must not be made with Chich, our AI assistant, and instead be made with one of our human agents.

Faulty or Defective Items
● If your item is faulty, please contact us at customerservice@milkbarmelbourne.com with photos and your order number.

● We will assess the fault in line with Australian Consumer Law (ACL).

● Where a fault is confirmed, we will send out a replacement, repair, or refund (as required under ACL).

● Minor variations in colour, size, or natural fabric characteristics may not be considered faults.

Shipping Costs for Returns

● Customers are responsible for return postage unless the item is faulty.

● Original shipping charges are non-refundable.

● Please note that express or prepaid return postage does not speed up our return processing times, and returns are assessed in the order they are received. For this reason, we recommend using a standard tracked service when returning items.

● Pre-paid postage bags will be disposed of if found inside any returned orders. We have our own agreement with shipping companies and are unable to bypass them for legal reasons.

Processing Time

● Please allow 5–10 business days for your return to be processed once received.

● Refunds will be returned to your original payment method, after which the banks may take an additional 5-10 business days to process.

● Store credit will be issued by email.

International Orders

● Duties and taxes are non-refundable.

● Return shipping is the responsibility of the customer unless the item is faulty.

We reserve the right to deny returns that do not meet the conditions outlined above. This policy is provided in addition to your rights under Australian Consumer Law

We want you to love your Milkbar pieces, but if something isn’t quite right, here’s how we handle returns

Change of Mind Return

Our Return Address is 4 Transit Dr Campbellfield VIC 3061 AUS

● We accept returns within 30 days of delivery.

● Items must be unworn, unwashed, and in original condition, with all tags attached.

● Proof of purchase is required (your order number).

● Returns for change of mind will be issued as store credit or exchange unless otherwise agreed.

Faulty or Defective Items
● If your item is faulty, please contact us at customerservice@milkbarmelbourne.com with photos and your order number.

● We will assess the fault in line with Australian Consumer Law (ACL).

● Where a fault is confirmed, we will send out a replacement, repair, or refund (as required under ACL).

● Minor variations in colour, size, or natural fabric characteristics may not be considered faults.

Shipping Costs for Returns

● Customers are responsible for return postage unless the item is faulty.

● Original shipping charges are non-refundable.

● Pre-paid postage bags will be disposed of if found inside any returned orders. We have our own agreement with shipping companies and are unable to bypass them for legal reasons.

Processing Time

● Please allow 5–10 business days for your return to be processed once received.

● Refunds will be returned to your original payment method, after which the banks may take an additional 5-10 business days to process.

● Store credit will be issued by email.

International Orders

● Duties and taxes are non-refundable.

● Return shipping is the responsibility of the customer unless the item is faulty.

We reserve the right to deny returns that do not meet the conditions outlined above. This policy is provided in addition to your rights under Australian Consumer Law

We want you to love your Milkbar pieces, but if something isn’t quite right, here’s how we handle returns

Change of Mind Return

Our Return Address is 4 Transit Dr Campbellfield VIC 3061 AUS
● We accept returns within 30 days of delivery.

● Items must be unworn, unwashed, and in original condition, with all tags attached.

● Proof of purchase is required (your order number).

● Returns for change of mind will be issued as store credit or exchange unless otherwise agreed.

Faulty or Defective Items
● If your item is faulty, please contact us at simon@milkbarmelbourne.com with photos and your order number.

● We will assess the fault in line with Australian Consumer Law (ACL).

● Where a fault is confirmed, we will send out a replacement, repair, or refund (as required under ACL).

● Minor variations in colour, size, or natural fabric characteristics may not be considered faults.

Shipping Costs for Returns

● Customers are responsible for return postage unless the item is faulty.

● Original shipping charges are non-refundable.

● Pre-paid postage bags will be disposed of if found inside any returned orders. We have our own agreement with shipping companies and are unable to bypass them for legal reasons.

Processing Time

● Please allow 5–10 business days for your return to be processed once received.

● Refunds will be returned to your original payment method, after which the banks may take an additional 5-10 business days to process.

● Store credit will be issued by email.

International Orders

● Duties and taxes are non-refundable.

● Return shipping is the responsibility of the customer unless the item is faulty.

We reserve the right to deny returns that do not meet the conditions outlined above. This policy is provided in addition to your rights under Australian Consumer Law

Shipping & Delivery Policy

We aim to get your order to you as quickly and smoothly as possible.

Processing Times

● Orders are processed within 3–5 business days (excluding weekends and public holidays).
● You’ll receive a confirmation email with tracking details once your order has shipped.
● During sales or busy periods, dispatch may take longer

Domestic Shipping (Australia)

● We ship from Melbourne, VIC using Australia Post.

● Standard delivery usually takes 3–7 business days, depending on location.

● Express options are available for an added fee at checkout

International Shipping

● We ship worldwide with Australia Post.

● Delivery times vary by country and typically take 7–21 business days.

● International customers are responsible for customs duties, import taxes, and local charges.

Tracking Your Order

● All parcels include tracking, which is emailed once your order has shipped.

● Please allow up to 24 hours for tracking updates to appear.

Lost or Missing Parcels

● Once dispatched, parcels are the responsibility of the postal carrier.

● If tracking shows “delivered” but you cannot find your parcel:

○ Check safe drop locations, neighbours, or building managers. ○ Contact the carrier directly with your tracking number.

○ If you still cannot locate it, please contact us at simon@milkbarmelbourne.com. We will assist where possible, but resolution is subject to the carrier’s investigation.

● We are not responsible for parcels lost or stolen after being marked as delivered

Incorrect Address

● Please double-check your delivery details at checkout.

● We cannot take responsibility for parcels delayed or lost due to incorrect or incomplete addresses provided at the time of order.

Shipping Costs

● Shipping rates are calculated at checkout based on your location and order size.

● Original shipping fees are non-refundable, except where required by law.

Questions

If you have any questions about shipping, please contact us at customerservice@milkbarmelbourne.com

Disclaimer: This Shipping & Delivery Policy is provided in addition to your rights under Australian Consumer Law. Delivery timeframes are estimates only and may be affected by factors outside our control (such as carrier delays, weather events, or customs processing)

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