From 14 October 2026, you have 14 days from delivery to start a return. Returns are for exchange or store credit, not refunds, unless your item is faulty or you're in the EU.
Start your return in the Returns Portal within 14 days of delivery.
Post it within 7 days of starting the return.
Choose an exchange or store credit.
Sale items are final sale.
You pay return postage; we pay to send your exchange.
Faulty or incorrect items skip the portal: email us instead.
Shopping from the EU? You can request a refund within 14 days of delivery, as EU consumer law allows.
How do I start a return?
Every return goes through the Returns Portal. Returns sent any other way, or to any other address, may be lost or delayed.
Start your return in the Returns Portal within 14 days of delivery and choose an exchange or store credit.
The portal gives you the return address and label instructions for your country. Follow them exactly, including the recipient name.
Pack the item securely in its original packaging with all tags attached.
Post it within 7 days of starting your return, using a standard tracked service.
Keep your tracking number (usually on your post office receipt) until your return is processed. Returns without a tracking number that we haven't received can't be exchanged or credited.
Where do I send my return?
Send your return to the warehouse for your country. The recipient name must read exactly as shown, including the code in brackets, or we can't identify your parcel. Our warehouses don't accept drop-offs.
Recipient name
Future Fulfilment
Return address
4 Transit Drive, Campbellfield VIC 3061, Australia
Recipient name
ShipSmartly (CNP1023-XXX)
Return address
18 Distribution Blvd, Edison, NJ 08817, United States
Recipient name
ShipSmartly (CNP1023-XXX)
Return address
Unit #160 - 12811 Clarke Place, Richmond, BC V6V 2H9, Canada
Recipient name
ShipSmartly (CNP1023-XXX)
Return address
Unit 3 Industrial Estate, Tame Road, Birmingham, West Midlands B6 7HS, United Kingdom
Recipient name
ShipSmartly (CNP1023-XXX)
Return address
100 F, 98 Avenue de Choisy, 94190 Villeneuve-Saint-Georges, France
Recipient name
ShipSmartly (CNP1023-XXX)
Return address
Am Herrenhäuser Bahnhof 26, 30419 Hannover, Lower Saxony, Germany
Recipient name
ShipSmartly (CNP1023-XXX)
Return address
100 F, 98 Avenue de Choisy, 94190 Villeneuve-Saint-Georges, France
or
Am Herrenhäuser Bahnhof 26, 30419 Hannover, Lower Saxony, Germany
Send to either the France or Germany address, your choice.
Recipient name
Future Fulfilment, or the nearest warehouse above
Return address
4 Transit Drive, Campbellfield VIC 3061, Australia
Australia & NZ Future Fulfilment 4 Transit Drive, Campbellfield VIC 3061, Australia
United States ShipSmartly (CNP1023-XXX) 18 Distribution Blvd, Edison, NJ 08817, United States
Canada ShipSmartly (CNP1023-XXX) Unit #160 - 12811 Clarke Place, Richmond, BC V6V 2H9, Canada
United Kingdom ShipSmartly (CNP1023-XXX) Unit 3 Industrial Estate, Tame Road, Birmingham, West Midlands B6 7HS, United Kingdom
France ShipSmartly (CNP1023-XXX) 100 F, 98 Avenue de Choisy, 94190 Villeneuve-Saint-Georges, France
Germany ShipSmartly (CNP1023-XXX) Am Herrenhäuser Bahnhof 26, 30419 Hannover, Lower Saxony, Germany
Other EU countries ShipSmartly (CNP1023-XXX) 100 F, 98 Avenue de Choisy, 94190 Villeneuve-Saint-Georges, France
or
Am Herrenhäuser Bahnhof 26, 30419 Hannover, Lower Saxony, Germany
Rest of the world Future Fulfilment, or the nearest warehouse above 4 Transit Drive, Campbellfield VIC 3061, Australia
What can I return?
Items must be unworn, unwashed and unaltered, and returned within 14 days of delivery with:
All original tags and labels attached
Their original packaging (if it's missing, you cover any extra transport cost this causes)
Proof of purchase (order confirmation or packing slip)
Can't be returned:
Sale items (marked "Final Sale" on the product page)
Altered or custom-order items
Gift cards
What are my options?
Eligible returns get an exchange or store credit. We don't refund change-of-mind returns, including when the item you wanted is out of stock or discontinued.
Option
What you get
Exchange
A different size, colour or style. If it's in stock, we send it once your return is received and approved. Milkbar pays the shipping.
Store credit
The value of your return as electronic credit, usable on any future order. Your next order paid with store credit ships free. Issued to the email on the original order, non-transferable, never expires, and can't be converted to a refund once issued.
Refunds are only given when:
Our team confirms your item is faulty or damaged, or
You're in the EU and request your return within 14 days of delivery, as EU consumer law allows.
Approved refunds go back to the original payment method only, including Afterpay or PayPal. We can't redirect them to another account.
What counts as change of mind?
Any return where the item arrived as described and isn't faulty. For example: wrong size ordered, fit, colour or style not as expected, an accidental purchase, finding it elsewhere, or receiving it as a gift.
Once assessed, we'll arrange a repair, replacement, exchange, store credit or refund in line with the Australian Consumer Law and other applicable consumer laws. We cover return shipping for faulty or incorrect items, and final-sale items that arrive faulty are still covered.
Minor variations in colour, fabric texture, sizing or the natural character of materials aren't faults.
Processing times & delays
Allow 5–10 business days for inspection once your return reaches our warehouse. Your exchange or store credit is issued only after the return is received and approved, and we'll email you when it is. Returns are processed in the order they arrive, so express postage doesn't speed things up.
Haven't heard back? Fill this in and we'll open a ready-to-send email to customerservice@milkbarmelbourne.com. We can only chase missing or unprocessed returns when all of these details are included.
Costs & declined returns
Return postage is paid by you, worldwide, except for confirmed faulty items. Milkbar pays to send any exchange back to you. Prepaid postage bags found inside returned parcels are thrown away.
Original shipping charges, duties, taxes and customs fees aren't refundable, including when a return is issued as store credit, except where the law requires it.
We may decline a return that is outside the return period, shows signs of wear, washing, alteration, damage or misuse, is missing its original tags, or doesn't meet these terms. If declined, we can send the item back to you at your cost.
Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.
My order didn't arrive by the date I needed it. Can I get a refund?
Only if a specific delivery date was agreed in writing with our team before purchase. Verbal agreements, or anything agreed with Chich, our AI assistant, don't count. Express shipping shortens transit time but doesn't guarantee a date.
How long does delivery take?
Orders are processed within 1–2 business days; orders after 12pm AEST go out the next business day. Sale periods and new product launches can add processing days outside our control, and choosing express doesn't change processing time.
Australian orders ship from Melbourne: Standard 3–7 business days, Express 2–3 business days.
International orders take 7–12 business days, may arrive in separate parcels from different warehouses, and can be held by customs. All international orders ship duties paid (DDP): duties and taxes are included in your order total, so there's nothing extra to pay on delivery.
All timeframes are estimates.
My tracking hasn't updated
If there's no update for 5 business days, contact the shipping carrier.
