Refund policy
If you’d like to start a return, visit our returns portal.
RETURNS ADDRESS
Future Fulfilment, 4 Transit Drive, Campbellfield VIC 3061, Australia. Please Note, Our Warehouse Does Not Accept Drop Offs.
For more Information on Returns see our FAQ's.
RETURNS WITHIN AUSTRALIA
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We accept returns within 30 days of delivery.
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Proof of purchase is required (your order number) as well as Delivery Postal Code
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Change of mind returns* including but not limited to Ordering the Wrong size, the colour Style/Fit not being what you expected, You change your mind about the Purchase, you found a Similar Item Elsewhere etc will be issued as store credit or exchange.
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Customers are responsible for return postage, we’ll cover the cost of sending an exchange back.
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Original shipping charges are non-refundable.
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We recommend using a standard tracked service, express or prepaid return postage does not speed up processing, and returns are assessed in the order they are received. Pre-paid postage bags found inside returned orders will be disposed of, as we have our own shipping agreements in place.
RETURNS FROM UNITED STATES
Change of Mind
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We accept returns within 30 days of delivery.
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Proof of purchase is required (your order number), as well as your postal code.
- Change of mind returns* including but not limited to Ordering the Wrong size, the colour Style/Fit not being what you expected, You change your mind about the Purchase, you found a Similar Item Elsewhere etc will be issued as store credit or exchange. Refunds are not available for change of mind purchases.
- Return shipping is the responsibility of the customer. Please note, shipping rates are set by carriers and are entirely outside our control. Original shipping charges are non-refundable.
EUROPEAN UNION - SEE ELIGIBLE COUNTRIES LISTED
Customers in the following EU countries are entitled to a full refund for change of mind returns under applicable consumer protection law: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden.
Change of Mind
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We accept returns within 30 days of delivery.
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Proof of purchase is required (your order number), as well as postal code.
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Eligible customers may request a refund to their original payment method, store credit, or exchange, within 14 days of delivery as compliant with new EU legislation. As of June 23rd, 2026. Countries not listed above/Countries outside of the EU, are not eligible for a Refund to Original Payment method.
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Return shipping is the responsibility of the customer.
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Original shipping charges are non-refundable.
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Duties and taxes are non-refundable.
Processing Time
Please allow 5–10 business days once your return is received. Refunds are returned to your original payment method. Your bank may take a further 5–10 business days to process. Store credit is issued by email.
RETURNS REST OF THE WORLD
Change of Mind
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We accept returns within 30 days of delivery.
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Proof of purchase is required (your order number) and delivery address postal code.
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Change of mind returns will be issued as store credit or exchange only. Refunds are not available.
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Return shipping is the responsibility of the customer.
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Original shipping charges are non-refundable.
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Duties and taxes are non-refundable.
FAULTY OR DEFECTIVE ITEMS
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Contact us at customerservice@milkbarmelbourne.com with your order number and photos.
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Where a fault is confirmed, we will offer a replacement, repair, or refund.
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Minor variations in colour, size, or natural fabric characteristics are not considered faults.
PLEASE NOTE: CHANGE OF MIND RETURNS
Change of mind returns include ordering the wrong size, a style or fit that wasn't what you expected, or simply changing your mind about your purchase, these are issued as store credit or exchange (EU customers may be eligible for a refund).
