Refund policy

Returns & Refunds Policy

From 14 October 2026, you have 14 days from delivery to start a return. Returns are for an exchange or store credit, not a refund, unless your item is faulty or you're in the EU.

This is a summary. Read our full Returns & Exchanges policy for return addresses, FAQs and details for your country.

Start your return in the Returns Portal within 14 days of delivery.
Post it within 7 days of starting the return.
Choose an exchange or store credit.
Items marked as 'Final Sizes' are final sale.
Bundles must be returned in full. They can't be split.
You pay return postage; we pay to send your exchange.
Faulty or incorrect items skip the portal: email customerservice@milkbarmelbourne.com instead.

How to start a return

Every return goes through our Returns Portal. Returns sent any other way, or to any other address, may be lost or delayed.

Start your return in the Returns Portal within 14 days of delivery and choose an exchange or store credit.
Pack the item securely in its original packaging with all tags attached.
Post it within 7 days of starting your return, using a standard tracked service, to: Future Fulfilment, 4 Transit Drive, Campbellfield VIC 3061, Australia. Our warehouse doesn't accept drop-offs.
Keep your tracking number until your return is processed. Returns without a tracking number that we haven't received can't be exchanged or credited.

What can I return?

Items must be unworn, unwashed and unaltered, and returned within 14 days of delivery with:

All original tags and labels attached
Their original packaging (if it's missing, you cover any extra transport cost this causes)
Proof of purchase (order confirmation or packing slip)

Bundles must be returned in full. Every item in the bundle has to come back together. We can't split a bundle to return or exchange single pieces.

Can't be returned:

Items marked as 'Final Sizes' (these are final sale)
Part of a bundle on its own
Altered or custom-order items
Gift cards

Exchanges, store credit and refunds

Eligible returns get an exchange or store credit. We don't refund change-of-mind returns, including when the item you wanted is out of stock or discontinued.

Exchange: a different size, colour or style. If it's in stock, we send it once your return is received and approved. Milkbar pays the shipping.
Store credit: the value of your return as electronic credit, usable on any future order. Your next order paid with store credit ships free. It's issued to the email on the original order, is non-transferable, never expires, and can't be converted to a refund once issued.

Refunds are only given when:

Our team confirms your item is faulty or damaged, or
You're in the EU and request your return within 14 days of delivery, as EU consumer law allows.

Approved refunds go back to the original payment method only, including Afterpay or PayPal. We can't redirect them to another account.

Faulty, damaged or incorrect items

Don't use the Returns Portal. Email customerservice@milkbarmelbourne.com with your order number and clear photos of the issue.

Once assessed, we'll arrange a repair, replacement, exchange, store credit or refund in line with the Australian Consumer Law and other applicable consumer laws. We cover return shipping for faulty or incorrect items, and items marked as 'Final Sizes' that arrive faulty are still covered.

Minor variations in colour, fabric texture, sizing or the natural character of materials aren't faults.

Costs and declined returns

Return postage is paid by you, worldwide, except for confirmed faulty items. Milkbar pays to send any exchange back to you. Prepaid postage bags found inside returned parcels are thrown away.
Original shipping charges, duties, taxes and customs fees aren't refundable, including when a return is issued as store credit, except where the law requires it.
We may decline a return that is outside the return period, shows signs of wear, washing, alteration, damage or misuse, is missing its original tags, or doesn't meet these terms. If declined, we can send the item back to you at your cost.
Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.

Processing times

Allow 5–10 business days for inspection once your return reaches our warehouse. Your exchange or store credit is issued only after the return is received and approved, and we'll email you when it is. Returns are processed in the order they arrive, so express postage doesn't speed things up.